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550 Not found when logging in

After creating your service or a new user you may be experiencing a 500 not found error when first logging in:

The 550 error occurs when the FTP client sends a STAT request to the server for the current HOME directory, but there is no directory created in the backend.

To fix the problem simply upload a file to the server, and a HOME directory will be auto-created.

Alternatively you can ensure a directory already exists on your backend, for example at the time of writing both S3 and Google Cloud Service allow creating directories.  For Azure you must upload a file into a new directory to create it.

Still having issues?  Be sure to contact us and we can help you directly!

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  1. Mariusz

  2. Posted