Start a conversation

550 Not found when logging in

After creating your service or a new user you may be experiencing a 500 not found error when first logging in:



The 550 error occurs when the FTP client sends a STAT request to the server for the current HOME directory, but there is no directory created in the backend.

To fix the problem simply upload a file to the server, and a HOME directory will be auto-created.

Alternatively you can ensure a directory already exists on your backend, for example at the time of writing both S3 and Google Cloud Service allow creating directories.  For Azure you must upload a file into a new directory to create it.

Still having issues?  Be sure to contact us and we can help you directly!

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Mariusz

  2. Posted

Comments