I can't use a forward slash in the username?
Our Simple FTP Services for FTP and sftp have a forward slash in the username designating the service ID and the username.
For example, you create a new service, the service ID is often automatically generated, but with our premium subscription you can choose a name. Lets say the service ID is generated as hpt2b3ud, you then create a new username called transfers
- Service ID: hpt2b3ud
- Username: transfers
When you login via FTP or sftp, the username then becomes hpt2b3ud/transfers
But your software does not allow a forward slash, so it rejects the username!
There are some options available.
- Escape the forward slash - some services fail because they don't understand the forward slash, so you might need to escape it like so: hpt2b3ud\/transfers
- Use a backslash - We also accept a backslash as the delimiter, so use the username hpt2b3ud\transfers
- Lastly - You can create a username alias, which is available to premium accounts. A username alias lets you specify a username without a forward slash or service ID in the name